Support & FAQ

Questions are part of the journey.

Find a quick answer below, or contact us if something is not behaving the way it should.

Is Hurufia a replacement for a teacher?

No. Hurufia is a practice companion. It is designed to make short, consistent practice easier, while a qualified teacher or caregiver can give personal guidance and pronunciation feedback.

Does Hurufia need an internet connection?

The core learning experience is designed to work offline after installation. Some optional services, such as purchases, link invitations, and anonymous product diagnostics, may need a connection.

What can I try for free?

You can complete onboarding, the full Hijaiyah introduction, a meaningful starter sequence from Iqro 1, daily review of unlocked content, basic mastery statistics, and local progress without a subscription or ads. Hurufia Full Access adds the complete Iqro 1–6 journey, all regions, Review Journey, Endless Mastery, advanced insights, and future curriculum updates while active.

What is Hurufia Full Access?

Full Access is one auto-renewable subscription group with monthly and yearly options. The store shows the current localized price, currency, renewal terms, and any accurate annual savings. You can restore purchases or manage the subscription through the platform store.

Can I use Game Center or Google Play Games?

Yes. On iOS, Game Center can present and report Hurufia achievements. On Android, Google Play Games provides the equivalent platform achievement experience. Sign-in is optional: it never blocks offline lessons, and platform achievements are separate from the learning mastery record.

How does Hurufia handle mistakes?

A wrong answer pauses the run and shows the target again with a guided retry. Mistakes are part of practice; they are not used to shame or lock a learner out of a lesson.

Is Arabic content shown as real text?

Yes. Arabic learning content is rendered as text with right-to-left layout and diacritics where the curriculum provides them. Decorative effects never replace the learning content.

How can I request help or delete a data record?

Email Cong Fandi at congfandi@gmail.com. Include enough detail for us to understand the request, but do not send passwords, private keys, or payment credentials.

Still need a hand?

Email congfandi@gmail.com with your device, app version, and a short description of what happened. Please do not include payment credentials, passwords, private keys, or sensitive personal information.